delivery and shipping
At Solem, we process all orders with the utmost care within less than 48 hours.
Our main carrier is Canada Post. The delivery time is 5 to 7 working days. We also offer fast delivery with Purolator which will allow you to receive your order within 2 to 3 days delivery time with a small additional charge of $3.99.
Every order is checked and packed with love by our passionate team.
Our main carrier is Canada Post. We also offer the Express delivery service which is provided by Purolator.
Solem undertakes to process and ship your order within 24 - 48 hours. If we are unable to meet this commitment, you will be notified as soon as possible.
Province of Quebec :
Order $70+ (Free Shipping)
Order under $70 ($6.99)
Order $70+ ($3.99)
Order - from $70 ($9.99)
Outside Quebec (provinces
Order $70+ ($6.99)
Order - from $70 ($8.99)
For shipments outside of Canada, contact us for the delivery rate.
The customer is responsible for customs clearance.
Solem reserves the right to modify shipping costs at any time and without notice.
A valid address must be provided at the time the order is placed on our website. Responsibility for additional shipping charges will be passed to the consumer if the delivery address is invalid.
Processing and delivery times vary depending on delivery address and product availability. Estimated delivery dates are calculated from when items leave the warehouse.
Delivery of products is subject to the rules and regulations of the supplier. If you are absent at the time of delivery, you will be responsible for following up with the shipping company according to their procedure.
Solem reserves the right to make changes to its policies without notice.
When Solem creates
a delivery request from Canada Post or Purolator, you will receive an email at the same time containing a tracking number.
You can therefore easily follow the progress of your order in order to predict its arrival date.
We are a company from the Saguenay-Lac Saint-Jean region. We also have several points of sale across Quebec. You will find the complete list on our website in the Contact and points of sale tab.