English
Shipping and Delivery Policy

Solem undertakes to process and ship your order within 24 - 48 hours. If we are unable to meet this commitment, you will be notified as soon as possible.

Province of Quebec :

Standard Delivery

Order $80+ (Free Shipping)

Order under $80 ($8.99)

Express delivery

Order $80+ ($5.99)

Order under $70 ($10.99)

Outside Quebec (Canadian provinces):

Standard Delivery

Order $80+ ($8.99)

Order under $80 ($11.99)

For shipments outside of Canada, contact us for delivery rate.

The customer is responsible for customs clearance.

Solem reserves the right to modify shipping costs at any time and without notice.

A valid address must be provided at the time the order is placed on our website. Responsibility for additional shipping charges will be transferred to the consumer if the delivery address is invalid.

Processing and delivery times vary depending on delivery address and product availability. Estimated delivery dates are calculated from the time the items leave the warehouse.

Delivery of products is subject to the regulations of the supplier. If you are absent at the time of delivery, you will be responsible for following up with the shipping company according to their procedures.

CHANGES

Solem reserves the right to make changes to its policies without notice.

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Que dirais-tu que ta commande soit envoyée dans un emballage réutilisable ?

How about your order being sent in reusable packaging?

Pour te remercier de choisir cette option écologique et québécoise, tu obtiendras 5$ de rabais sur ta prochaine commande*

Prendre note que certains produits ne sont pas encore admissibles à la livraison PickPack
Please note that some products are not yet eligible for PickPack delivery

PickPack est une solution écologique et québécoise qui permet de faire la différence pour notre planète.

Comment ça fonctionne?How does it works?
1. Choisis l’option OUI JE VEUX FAIRE LA DIFFÉRENCE (supplément de 3,99$)
2. Après avoir reçu ton colis, retourne l’emballage GRATUITEMENT dans n’importe quelle boîte postale ou comptoir Postes Canada
3. Obtiens de rabais sur ta prochaine commande

Voir la procédure de retour (Collaboration avec Postes Canada)

View the return procedure (Collaboration with Canadian Posts)

Ma commande sera livrée au Canada

My order will be delivered to Canada

Optez pour une
livraison 0 déchet

Choose a zero-waste
delivery option

*Certains produits ne sont pas encore admissibles à la livraison pickpack
*Some products are not yet eligible for PickPack delivery

Ma commande sera livrée au Canada

My order will be delivered to Canada

Ma commande sera livrée au Canada

My order will be delivered to Canada

*Vous devez choisir l'option ET retourner votre emballage tel que convenu.
*You must choose the PickPack option AND return your packaging as agreed.
PickPack