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Sales and Refunds

No exchange or refund will be accepted beyond 14 days following the date of receipt of your goods.

It is not possible to exchange or obtain a refund for an item purchased at one of our points of sale. You must refer to the point of sale's internal policy for details.

We try, as much as possible, to do justice to the beautiful colors of our products through our website. However, we cannot guarantee color accuracy upon receipt.

If you find an error in your order or a manufacturing defect, contact us. We will pay the shipping costs for the return of the article and we will exchange it free of charge. Items must be in mint condition and never been used or washed.

If you wish to return the goods for any other reason, you will be responsible for the delivery costs. To return a product, it must be intact, in its original packaging and not have been used, washed or damaged. It is recommended to use a shipment with package tracking, since we are not responsible for lost packages.

Refunds are issued to the payment method of the original transaction. You will get a refund within 5-10 business days of returning your package.

Clearance purchases are final sales, they are non-exchangeable, non-refundable.

Promotions are announced via our newsletter and on our social networks. Please note that we will not make any price adjustments when an item is purchased during a final sale, when purchased prior to an annual promotional event (Black Friday Sale, Boxing Day Sale, Mother's Day, etc.) or with any single-use promotional code. We invite you to subscribe to our newsletter to be notified of our future promotions.

For any questions regarding our sales, exchange or refund policies, please contact customer service at info@solem.ca or 581-844-0452 Monday to Friday from 8 a.m. to 4 p.m.

CHANGES

Solem reserves the right to make changes to its policies without notice.

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Que dirais-tu que ta commande soit envoyée dans un emballage réutilisable ?

How about your order being sent in reusable packaging?

Pour te remercier de choisir cette option écologique et québécoise, tu obtiendras 5$ de rabais sur ta prochaine commande*

Prendre note que certains produits ne sont pas encore admissibles à la livraison PickPack
Please note that some products are not yet eligible for PickPack delivery

PickPack est une solution écologique et québécoise qui permet de faire la différence pour notre planète.

Comment ça fonctionne? How does it works?
1. Choisis l’option OUI JE VEUX FAIRE LA DIFFÉRENCE (supplément de 3,99$)
2. Après avoir reçu ton colis, retourne l’emballage GRATUITEMENT dans n’importe quelle boîte postale ou comptoir Postes Canada
3. Obtiens de rabais sur ta prochaine commande

Voir la procédure de retour (Collaboration avec Postes Canada)

View the return procedure (Collaboration with Canada Posts)

Ma commande PickPack sera livrée au Canada

My PickPack order will be delivered to Canada

Optez pour une
livraison 0 déchet

Choose a zero-waste
delivery option

*Certains produits ne sont pas encore admissibles à la livraison pickpack
*Some products are not yet eligible for PickPack delivery

Ma commande sera livrée au Canada

My order will be delivered to Canada

Ma commande sera livrée au Canada

My order will be delivered to Canada

*Vous devez choisir l'option ET retourner votre emballage tel que convenu.
*You must choose the PickPack option AND return your packaging as agreed.
PickPack